Our tech, Connor does a very efficient job. My November appointment was scheduled for a time of 12-4. Was at my house from earlier than 12 to 4:04, with no tech.I canceled my November treatment. I had contacted Affordable to schedule my appointment in the am. They had agreed to my request. When notified by them of my appointment, for December, they scheduled me for 12 - 4pm. I received a text from Connor, saying he would be there around 5. Upon arrival, he was very apologetic. Very courteous and did a good and thorough job.